Returns & Refunds
Trading as Down Under Snacks.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us within 14 days at hello@downunder.com.au with your order number and photos where helpful. We will arrange a replacement or refund.
Change of mind
Due to the nature of food and pet treat products, we cannot accept returns for change of mind unless the product is faulty or not as described (Australian Consumer Law rights still apply).
Refunds
Approved refunds are returned to the original payment method. Shipping may be refunded when the issue is our error (damaged, missing, or incorrect items).