How do I place an order?

Add products to your cart and checkout online. Guest checkout is available, or create an account to track orders.

Can I use a discount code?

Yes. Enter a valid coupon on the cart or checkout page before paying.

All Down Under products are 100% Australian made using premium local ingredients.

We offer 50g and 200g retail bags in six flavours. Larger custom sizes are available via our wholesale enquiry form.

Yes! We ship to all Australian states and territories. Free shipping on orders over $75.

Orders are typically dispatched within 1–2 business days. Tracking is provided once your parcel is on its way.

Store in a cool, dry place. Once opened, consume within a few days or refrigerate for best quality.

Each product page lists ingredients and allergens. Always check the label if you have dietary requirements.

Contact us within 14 days with your order number and we will arrange a replacement or refund. See our Returns page for full details.

Our pet treats are natural single-ingredient products. Always supervise your pet and introduce new treats gradually. Not for human consumption.

How do I place an order?: Add products to your cart and checkout online. Guest checkout is available, or create an account to track orders.
Can I use a discount code?: Yes. Enter a valid coupon on the cart or checkout page before paying.

Where is your jerky made?: All Down Under products are 100% Australian made using premium local ingredients.
What jerky sizes are available?: We offer 50g and 200g retail bags in six flavours. Larger custom sizes are available via our wholesale enquiry form.

Do you ship Australia-wide?: Yes! We ship to all Australian states and territories. Free shipping on orders over $75.
How long until my order ships?: Orders are typically dispatched within 1–2 business days. Tracking is provided once your parcel is on its way.

How should I store jerky?: Store in a cool, dry place. Once opened, consume within a few days or refrigerate for best quality.

Where can I find allergens and ingredients?: Each product page lists ingredients and allergens. Always check the label if you have dietary requirements.

What if my order arrives damaged?: Contact us within 14 days with your order number and we will arrange a replacement or refund. See our Returns page for full details.

Are pet treats safe for all dogs?: Our pet treats are natural single-ingredient products. Always supervise your pet and introduce new treats gradually. Not for human consumption.