Privacy Policy

Down Under (“we”, “us”) respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our website or place an order.

Information we collect

We collect information you provide directly — such as name, email, shipping address, and phone number — when you checkout, subscribe to our newsletter, or contact us.

How we use it

We use your information to process orders, communicate about your purchase, send marketing (where you have opted in), and improve our products and services.

Sharing & third parties

We share data only with service providers who help us operate the business, and only as needed:

Stripe — payment processing
Mailgun (or configured mail provider) — transactional and opted-in marketing email
Shipping carriers — fulfilment and tracking
Analytics (e.g. Google Analytics) — only if you accept analytics cookies
Hosting / error monitoring — infrastructure and reliability

Your rights

You may request access to, correction of, or deletion of your personal data by contacting hello@downunder.com.au, via account preferences when signed in, or using our email preference centre.

Last updated: August 2026